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FAQ

Got a question about our services? Take a look at our FAQ below or get in touch for expert advice.

We cover the whole of the South West of England including Torquay, Paignton, Torbay, Plymouth, Exeter, Truro, and Taunton.

If you suspect a water leak but are unsure on what to do, the first thing you need to do is switch off all appliances that use water such as dishwashers and washing machines and then ensure all the taps in your home (including any external taps) are switched off. Following this, you need to take a reading from your water meter.

Wait 30 minutes then take another reading. If the water meter reading has increased, it indicates a leak.

To determine if the leak is inside or outside the home, firstly you need to switch off the internal stopcock. You can check it is correctly turned off by running a tap. If no water comes out then the mains supply has been correctly switched off.

Next, you must take a new reading from your water meter, then take another reading 30 minutes later. If the reading has increased then it could indicate a leak between your internal stopcock and the meter. If the meter reading has not increased, then it could indicate a hidden leak within the plumbing system of your property.

Call us for expert advice and to book an appointment for leak detection services.

We use specialist diagnostic equipment to find a leak in your home. Our equipment includes tracer gas, thermal imaging cameras, acoustic sound equipment, dye testing, and endoscope cameras.

In most cases, home insurers cover Trace & Access and will request that you find an Engineer, like us, to find the source of the escaping water. We will visit your home and find the leak, then you can then ask the insurer to reimburse you for our costs through an insurance claim.

Contact Us for Expert Advice

Get in touch if you have any further questions or to book an Engineer.

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